Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as:

• Contact information (name, email, phone number)
• Company information when requesting business services
• Technical information about your systems for integration services
• Payment information for billing purposes

2. How We Use Your Information

We use your information to:

• Provide and improve our IT services
• Communicate with you about projects and support
• Process payments and manage accounts
• Comply with legal obligations

3. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• When required by law or legal process
• With your explicit consent
• To protect our rights and property
• With service providers who assist in delivering our services (under strict confidentiality)

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data is stored securely and access is limited to authorized personnel only.

5. Data Retention

We retain your personal information only as long as necessary to provide services and comply with legal obligations. Contact data is typically retained for 7 years for business records. You may request deletion of your data at any time.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Object to processing for direct marketing
• Make a complaint about privacy breaches

7. Cookies and Analytics

Our website uses minimal cookies for functionality. We do not use tracking cookies or analytics that collect personal information. Contact forms are processed securely and data is not shared with third parties.

8. Third-Party Services

We may integrate with third-party services (such as payment processors) to provide our services. These providers have their own privacy policies and we are not responsible for their practices.

9. Updates to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by email or by posting a notice on our website.

10. Contact Us

If you have questions about this privacy policy or our privacy practices, please contact us at info@hepburntechrescue.com.au